NAWA FOODS 

Terms of Service 

Effective Date: 24 May 2026 

Welcome to Nawa Foods. These Terms of Service ("Terms") govern your access to and use of the Nawa Foods website, mobile application, and any related services (collectively, the "Platform"), through which Nawa Foods offers food and wellbeing products to consumers in the Kingdom of Saudi Arabia ("KSA"). By creating an account, placing an order, or otherwise using the Platform, you ("Customer", "you") agree to be bound by these Terms. 

These Terms are issued in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including but not limited to the E-Commerce Law issued by Royal Decree No. (M/126) dated 7/11/1440H and its Implementing Regulations, the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443H ("PDPL") and its Implementing Regulations, the Anti-Cyber Crime Law issued by Royal Decree No. (M/17) dated 8/3/1428H, the Electronic Transactions Law issued by Royal Decree No. (M/18) dated 8/3/1428H, the Anti-Commercial Concealment Law, the consumer protection rules issued by the Ministry of Commerce, and the regulations of the Saudi Food and Drug Authority ("SFDA"). 

1. Definitions 

• "Nawa Foods", "we", "us", or "our" means the entity owning and operating the Platform, registered in the Kingdom of Saudi Arabia and licensed to conduct e-commerce activities. 
• "Platform" means the website https://www.nawafoods.com (or any successor domain), the Nawa Foods mobile application(s), and any related digital channels operated by Nawa Foods. 
• "Customer" or "you" means any natural person who is at least eighteen (18) years of age and who accesses, browses, or transacts on the Platform. 
• "Products" means food, beverage, and wellbeing items offered for sale on the Platform. 
• "Order" means a request submitted by the Customer through the Platform to purchase one or more Products. 
• "Personal Data" has the meaning given under the PDPL. 

2. Eligibility and Account Registration 

2.1. The Platform is intended for use by individuals who are at least eighteen (18) years of age and who have full legal capacity under the laws of KSA. By creating an account, you represent and warrant that you meet these requirements. 

2.2. You agree to provide accurate, current, and complete information during registration and to update such information promptly upon any change. Nawa Foods may verify your identity in accordance with applicable KSA regulations, including, where required, through the National Address and Absher/Nafath services. 

2.3. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify Nawa Foods immediately of any unauthorized use of your account. 

3. Identity of the Service Provider 

In compliance with Article 5 of the E-Commerce Law and its Implementing Regulations, Nawa Foods discloses the following on the Platform: its commercial name, commercial registration number, registered address in KSA, contact email and telephone number, and any required tax registration number. Customers may verify the legal status of Nawa Foods through the Saudi Business Centre (Maroof) or the Ministry of Commerce. 

4. Products and Wellbeing Disclaimer 

4.1. Nawa Foods sells food and wellbeing Products. All Products are sourced, stored, and handled in accordance with applicable SFDA standards. Product descriptions, ingredient lists, nutritional information, allergens, and expiration dates are displayed on each product page; the Customer is responsible for reading this information before ordering. 

4.2. Wellbeing Products, including supplements, herbal preparations, or functional foods, are not medical products and are not intended to diagnose, treat, cure, or prevent any disease. The Customer should consult a licensed healthcare professional before use, particularly if pregnant, nursing, taking medication, or managing a medical condition. 

4.3. Product images on the Platform are for illustrative purposes only. Actual packaging, weight, or appearance may vary slightly. Where there is a material discrepancy, Clause 9 (Returns and Refunds) shall apply. 

5. Orders, Pricing, and Payment 

5.1. The display of a Product on the Platform is an invitation to treat and not a binding offer. A contract is concluded only upon Nawa Foods' acceptance of your Order, evidenced by an order confirmation sent to your registered email or in-app notification. 

5.2. All prices are quoted in Saudi Riyals (SAR) and are inclusive of Value Added Tax (VAT) at the rate prescribed by the Zakat, Tax and Customs Authority, unless stated otherwise. Delivery fees, if any, are shown at checkout before the Order is confirmed. 

5.3. Payments are processed through licensed payment service providers authorised by the Saudi Central Bank (SAMA). Nawa Foods does not store full card data on its own systems. Accepted methods include Mada, Visa, MasterCard, Apple Pay, and other methods displayed at checkout. Cash on delivery may be offered subject to availability. 

5.4. Nawa Foods reserves the right to refuse or cancel any Order in cases of suspected fraud, manifest pricing error, stock unavailability, or non-compliance with these Terms. In such cases, any amounts already paid shall be refunded in full to the original payment method. 

6. Delivery 

6.1. Nawa Foods delivers within the geographic areas listed on the Platform. Estimated delivery times are displayed at checkout and are indicative only. Title and risk in the Products pass to the Customer upon delivery to the address specified in the Order. 

6.2. In accordance with the Implementing Regulations of the E-Commerce Law, if Nawa Foods fails to deliver the Products within fifteen (15) days from the agreed delivery date, the Customer is entitled to terminate the contract and receive a full refund. 

6.3. The Customer must ensure that an authorised person is available at the delivery address. Failed delivery attempts due to the Customer's absence or inaccurate address may result in additional delivery fees or restocking deductions, in particular for perishable Products. 

7. Cancellation, Returns, and Refunds 

7.1. Pursuant to Article 38 of the Implementing Regulations of the E-Commerce Law, the Customer has the right to withdraw from the contract within seven (7) days of receipt of the Products without giving any reason, provided that the Product is in its original, unopened, and unused condition. This withdrawal right does not apply to: 

• Perishable food Products and any Products that, by their nature, cannot be returned (including chilled, frozen, or freshly prepared items); 
• Products whose seal has been broken and which cannot be returned for health-protection or hygiene reasons; 
• Products that have been customised or prepared to the Customer's specifications. 

7.2. The Customer is entitled to a full refund or replacement, at the Customer's choice, where a Product is defective, damaged on arrival, expired, materially differs from its description, or is unsafe for consumption, provided that the Customer notifies Nawa Foods within forty-eight (48) hours of delivery and provides supporting evidence (such as photographs). 

7.3. Approved refunds are processed to the original payment method within a period not exceeding fourteen (14) days from the date of approval, in line with the Implementing Regulations of the E-Commerce Law and SAMA payment-services rules. 

8. Customer Conduct 

You agree not to use the Platform for any unlawful purpose, not to upload malicious code, not to interfere with the Platform's security or availability, not to impersonate any person, and not to use the Platform in a manner that violates the Anti-Cyber Crime Law or any other applicable KSA law. Nawa Foods may suspend or terminate accounts in case of breach. 

9. Intellectual Property 

All content on the Platform, including text, graphics, logos, trade marks, product images, software, and the "Nawa Foods" name, is owned by or licensed to Nawa Foods and is protected under the Trademarks Law, the Copyright Law, and other applicable intellectual property laws of KSA. No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written consent. 

10. Personal Data and Privacy 

10.1. Nawa Foods processes Personal Data in accordance with the PDPL and its Implementing Regulations. The Privacy Notice published on the Platform forms an integral part of these Terms and explains the categories of Personal Data we collect, the purposes of processing, retention periods, recipients, transfers outside KSA, and the rights of the data subject (including the rights of access, rectification, erasure, and objection). 

10.2. The Customer's express consent is required, and may be withdrawn at any time, for the sending of promotional or marketing communications, in line with Article 25 of the E-Commerce Law and Article 26 of the PDPL. 

10.3. In the event of a Personal Data breach, Nawa Foods shall notify the competent authority (SDAIA) and affected Customers in accordance with the timelines required under the PDPL Implementing Regulations. 

11. Limitation of Liability 

To the maximum extent permitted by KSA law, Nawa Foods shall not be liable for any indirect, incidental, or consequential damages arising out of the use of the Platform or the consumption of Products, except in cases of fraud, gross negligence, or wilful misconduct. Nothing in these Terms limits liability that cannot be limited under mandatory KSA law, including liability arising under the consumer protection rules of the Ministry of Commerce. 

12. Force Majeure 

Nawa Foods shall not be liable for any failure or delay in performing its obligations to the extent caused by events beyond its reasonable control, including natural disasters, war, civil unrest, governmental orders, pandemics, or interruption of telecommunications or payment networks. 

13. Amendments 

Nawa Foods may amend these Terms from time to time to reflect changes in the law or its services. The updated Terms shall be published on the Platform with the new effective date. Continued use of the Platform after publication constitutes acceptance of the amended Terms. 

14. Governing Law and Dispute Resolution 

14.1. These Terms are governed by, and shall be construed in accordance with, the laws and regulations in force in the Kingdom of Saudi Arabia. 

14.2. Any dispute, claim, or controversy arising out of or in connection with these Terms or the use of the Platform shall first be addressed amicably between the parties. Failing amicable resolution, the dispute shall be referred to the competent judicial authorities in KSA, including the Commercial Court or, where applicable, the e-commerce dispute mechanisms of the Ministry of Commerce. 

15. Language 

These Terms are issued in Arabic and English. In the event of any inconsistency between the two versions, the Arabic version shall prevail and govern, in accordance with the laws of the Kingdom of Saudi Arabia. 

16. Contact Us 

For questions, complaints, or to exercise your rights under the PDPL, please contact: 

• Nawa Foods - Customer Care 
• Email: support@nawafoods.com 
• Phone: +966 [insert number] 
• Registered address: [insert registered office address], Kingdom of Saudi Arabia 
• Commercial Registration Number: [insert CR number] 
• VAT Registration Number: [insert VAT number]